Exchange and Return Policy
For all returns and exchanges, please write to us at support@kikocart.com
Kindly note that all exchanges and returns are accepted only if the customer informs us of any issue within seven (7) days of delivery.
In case of a size issue or if a wrong product is received, you can raise the exchange request within seven (7) days of delivery (including the day of delivery).
We can exchange the product with another size or the correct product of the same value. There are no extra charges, and we can arrange the reverse pickup.
If the value of the new exchange product is higher, there will be extra charges (the difference in product amount), payable online.
The products must have the original sticker/label attached, be folded correctly, and be adequately packed to avoid damage in transit. Without it, the exchange will not be processed.
Refunds are issued only in genuine cases of defective product delivery. In such cases, email us at support@kikocart.com with your order details, issue description, and photographs of the defective product.
In rare cases where returns are accepted (non-defective, correct orders), âš100 will be deducted from the refund for reverse pickup logistics costs.
Refunds will be processed to the same bank account used for payment or another account provided by the customer.
Please note that minor colour or design variations may occur between the displayed images and actual products â refunds or returns are not accepted for such variations.
Do not accept damaged packages at delivery. We reserve the right to refuse returns/exchanges if the merchandise does not qualify.
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Exchange/Return requests are processed once per order.
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Used or washed products cannot be exchanged or refunded.
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Sale or discounted products are not eligible for refunds.
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Free exchanges are allowed for size issues, but no refunds are provided for them.
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